sarahwenman@soverysarah.com

Privacy Policy

Privacy policy of SVS Concierge

Policy reviewed: November 2019

General information:

This is the privacy policy for SVS Event Concierge, a company that provides a reliable, professional and knowledgeable lifestyle service specializing in leisure and luxury travel to Dublin and special occasions and celebrations within the following fields of expertise:

· Supplier sourcing for event theme and décor

· A dedicated Dublin Concierge service

· Bespoke and personalized gifting add on’s

We provide a range of planning and sourcing services and packages to enable you to plan your trip or occasion your way.

This document outlines our procedures regarding the protection of privacy and personal data. Thank you for your interest in our company.

The data controller for personal data collected during the provision of these services is: SVS Event Concierge. The address of the data controller is: 136 Woodland Road, Sawston, Cambridge CB22 3DX.

This privacy policy complies with the EU General Data Protection Regulation (GDPR) and the laws of the UK. It concerns the personal information collected from our website visitors and other personal information we collect from other sources such as information obtained when performing contractual obligations.

SVS personnel have been trained in and carry out their work in accordance with the GDPR.

Please read this policy to get a clear understanding of how we collect, use, protect or otherwise handle your personal information.

Definitions

In this data protection policy, we use the following terms:

a) Personal data

Personal data means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

b) Data subject

Data subject is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing

c) Processing

Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

d) Restriction of processing

Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.

e) Data Controller

The data controller is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

f) Data Processor

The data processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

g) Third party

A third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

h) Recipient

A recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not.

The processing of personal information by SVS Concierge

The information we collect

Purpose for collecting your information

Legal basis for collecting your personal information

Your Rights

Safety of your information when in our care

Retention of your information

How to Contact Us regarding protection of your personal information

How to express privacy or data protection concerns

The information we collect

We adhere to the principle of collecting only the minimum amount of personal data needed to carry out the purposes outlined below. Our website can be visited without sharing any information about yourself or revealing any information about who you are. Personal data collected by us for the performance of a contract: your name, email address, telephone number, postal address. Personal data collected by us that may be used for marketing to you, after you purchase a service from us:

The information is provided by you when you interact with us and includes you filling out a form on our site, purchasing a service from us or subscribing to our newsletter. We may also use your personal information to detect and reduce fraud.

Purpose for collecting your information

We collect personal information for two reasons:

(1) in order that we can create a contract with you should you proceed to purchase a service from us.

Providing your personal data allows us to provide you with the services which are requested or permitted by you and to communicate with you by responding to your requests, comments, and inquiries.

(2) If you have purchased a product or service from us, we may also use your personal data for marketing activities, such as keeping you up to date with our company news, updates and any relevant offers.

This may involve:

· Delivery of email communications containing relevant content and product offerings

· follow up with you on upcoming events or offerings that we think may interest you.

Legal basis for collecting your personal information

The legal basis for collecting your personal information is the performance of a contract per GDPR Article 6 (1) b.

Certain personal data must be retained under national legislation for accounting purposes. The legal basis for holding this personal data is GDPR Article 6 (1) c.

If we market to you, the lawful basis is the legitimate interests of the company per Article 6 (1) f. Our marketing activities will not override your interests, fundamental rights and freedoms which require protection of personal data. Marketing will only take place after you have made a purchase from us and you will always be provided with the option to opt-out of any further marketing.

Your Rights

Our aim is to be as fair and transparent with you as possible, and to ensure that you can exercise your rights under relevant data protection legislation.

Removal or updating of your personal information

Should you require us to we will remove your personal information from our computer system (and any relevant third-party organisations, e.g. Hubspot and mailchimp) at your request. Please contact sarahwenman@soverysarah.com with your request to activate this removal.

If any of the information we hold on you is inaccurate or out of date, please contact us at sarahwenman@soverysarah.com and we will ensure to correct and update this for you.

Safety and Access to your personal data

We take every precaution to protect the personal data we collect from you from unauthorised access, use, disclosure or destruction. Your personal data is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

We aim to prevent malicious attacks by using firewalls and ant-virus software.

We encrypt all information that you submit using the Secure Sockets Layer protocol.

If we become aware of a personal data breach which is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay regarding it and communicate with you the nature and consequences of the data breach and measures we have taken or propose to take to address the data breach. SVS will not share any of the personal data provided to us by our clients, except to relevant authorised data processors (where necessary to the enquiry process) and mailing service providers working under our direct control (currently Hubspot).Mailchimp?

Your personal data will be forwarded to mailing service providers MailChimp and Hubspot – our CRM system. When you have confirmed an enquiry with us, we will send you a form so you may permit us to send you relevant information related to your enquiry and other information regarding our services, offers and news updates from us.

Our site may contain links to other web sites not controlled by SVS Event Concierge. The information you provide us does not transfer to those web sites. We do not assume responsibility for the privacy practices or the content of those sites.

Period for which your personal data will be stored

We will retain your personal information in our database for the period necessary to fulfil the purpose for which you provided the data, unless a longer retention period is required by law. This database is only accessible by authorised SVS personnel.

Your email address (and other relevant personal information you submit) will remain within MailChimp’s database for as long as we continue to use their services for email marketing – or until you specifically request removal from the list.

While your email address remains within the Mail Chimp database, you will receive periodic newsletter-style emails from us. You will have the opportunity to unsubscribe by return email.

If it is necessary for us to retain your personal data for longer, in order to comply with our legal or regulatory obligations we will retain your data in such a way as to maintain its integrity, safety, security and confidentiality.

How to Contact Us regarding protection of your personal information and to express privacy or data protection concerns

If you have an inquiry related to privacy or data protection issues at SVS, please contact us at: sarahwenman@soverysarah.com